Refund policy

Busu Beauty - Exchange and Return Policy

1. General Policy

2. Eligibility for Exchange/Return

3. Non-Returnable Items

4. Process for Exchanges

5. Process for Returns

6. Refunds

7. Damaged or Defective Products

8. Shipping Costs

At Busu Beauty, we strive to ensure you are satisfied with your purchase. If for any reason

you are not happy with a product, we offer exchanges and returns under the following

conditions.

Products must be returned within 14 days of purchase.

Items must be unused, unopened, and in their original packaging.

Proof of purchase (receipt or order confirmation) is required for all exchanges and

returns.

Due to hygiene reasons, the following items cannot be returned or exchanged:

Opened or used skincare and beauty products.

Products sold as final sale items or marked as non-returnable.

If you wish to exchange an item, please visit our store or contact our customer service

team at info@busubeauty.com.

Exchanges are subject to product availability. If the desired item is unavailable, you may

opt for a refund or choose another product of equal value.

To return a product, please send it back to our storage along with the proof of purchase.

Once the return is approved, you may choose between a refund to your original payment method or store credit.

Approved refunds will be processed within 7 business days.

Refunds will be issued to the original method of payment or as store credit.

If you receive a damaged or defective product, please notify us within 24 hours of

receiving the item.

We will arrange for an exchange or a full refund, including any shipping fees if applicable.

Customers are responsible for the cost of returning items unless the return is due to a

defect or error on our part.9. Contact Information

For any questions or concerns regarding exchanges or returns, please contact us at:

Phone: +254 740 287872

Email: info@busubeauty.com