Terms of service

1. About Busu Beauty

Busu Beauty is an online store based in Nairobi, Kenya, specializing in high-quality beauty products and perfumes. We serve customers in Nairobi and nearby regions.

2. Eligibility

To use our Website and Services, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Provide accurate information when making purchases.

3. Products and Availability

  • All products displayed on our Website are subject to availability.
  • We strive to provide accurate descriptions, images, and prices. However, errors may occur, and we reserve the right to correct them without prior notice.
  • Prices are listed in Kenyan Shillings.

4. Placing Orders

  • Orders can only be placed through our Website.
  • By placing an order, you confirm that all information provided is accurate and complete.
  • We reserve the right to cancel orders, including those flagged as suspicious or where products are unavailable.

5. Payments

  • Accepted payment methods include M-Pesa, credit/debit cards, bank transfers.
  • Payment information is processed securely, and we do not store sensitive details.

6. Shipping and Delivery

  • We deliver within Nairobi and select areas. Delivery fees will be displayed at checkout.
  • Delivery timelines are estimates and may vary based on circumstances beyond our control (e.g., traffic, courier delays).
  • Customers are responsible for providing accurate delivery details. We are not liable for failed deliveries due to incorrect information.

7. Returns and Refunds

  • We accept returns for unused, unopened products within 7 days of delivery.
  • Perfumes and cosmetics with broken seals or used items are not eligible for return due to hygiene reasons.
  • Refunds will be processed within 7 business days upon receipt and verification of returned items. Shipping fees are non-refundable.

8. User Conduct

By accessing our Website, you agree not to:

  • Use the Website for fraudulent or unlawful activities.
  • Interfere with the operation of the Website or attempt to gain unauthorized access.
  • Post or transmit offensive, misleading, or harmful content.

9. Intellectual Property

All Website content, including text, images, designs, and logos, is owned by Busu Beauty or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Disclaimer of Warranties

  • Products are provided "as is" and "as available."
  • We do not guarantee the uninterrupted or error-free operation of the Website.

11. Limitation of Liability

  • Busu Beauty is not responsible for indirect, incidental, or consequential damages resulting from your use of our Website or Services.
  • Our liability is limited to the amount you paid for the product(s) in question.

12. Privacy Policy

Your use of our Website is also governed by our Privacy Policy.

13. Changes to Terms

We may update these Terms at any time. Updates will take effect immediately upon posting.

14. Governing Law

These Terms are governed by the laws of Kenya. Any disputes arising from your use of our Website or Services will be resolved under Kenyan jurisdiction.